Phase IFoundation
Background
Overview
Essential for understanding good governance, administrative reforms, citizen charters, and the mechanisms for ensuring accountability and transparency in public service delivery, a core theme in GS2.
Grievance redressal mechanisms are formal systems established by government bodies to address complaints and concerns raised by citizens regarding public services, administrative actions, or staff conduct. They are crucial for ensuring accountability, transparency, and citizen-centric governance, fostering trust between the public and administration.