PYQs
8
Articles
1
Momentum
21
It's a significant legislative reform impacting citizen rights, market regulation, and the digital economy, reflecting the government's commitment to consumer welfare in a rapidly changing market environment.
The Consumer Protection Act, 2019, replaced the Consumer Protection Act, 1986, to modernize the framework governing consumer rights and redressal mechanisms, adapting to new challenges posed by e-commerce, digital services, and product liability.
Scope
Covers e-commerce transactions, direct selling, and telemarketing, unlike the previous act.
Central Consumer Protection Authority (CCPA)
Established to promote, protect, and enforce the rights of consumers as a class.
Product Liability
Introduces product liability action, holding manufacturers, service providers, and sellers responsible for defective products or services.
Dispute Resolution
Provides for mediation as an alternative dispute resolution mechanism.
Static syllabus anchors
| Type | Reference |
|---|---|
| Conceptual area | Social Justice |
| Conceptual area | Digital Economy |
Institutions & roles
| Body | Role |
|---|---|
| Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution | Administers |
Prelims angle: Multi-statement analysis
Prelims angle: Factual recall
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Which of the following international conventions have **not** been ratified by India? 1. Employment Policy Convention 2. Abolition of Forced Labour Conventi...
Which of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Which of the following international conventions have **not** been ratified by India? 1. Employment Policy Convention 2. Abolition of Forced Labour Conventi...
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements: 1. The entry age group for enrolment in the sc...
With reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements: 1. This scheme guarantees a minimum package of antenat...
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements: 1. The entry age group for enrolment in the sc...
With reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements: 1. This scheme guarantees a minimum package of antenat...
With reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements: 1. The entry age group for enrolment in the sc...
Open questionWith reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements: 1. This scheme guarantees a minimum package of antenat...
Open questionWith reference to the Pradhan Mantri Shram Yogi Maan-dhan (PM-SYM) Yojana, consider the following statements: 1. The entry age group for enrolment in the sc...
Open questionWith reference to the 'Pradhan Mantri Surakshit Matritva Abhiyan', consider the following statements: 1. This scheme guarantees a minimum package of antenat...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionWhich of the following international conventions have **not** been ratified by India? 1. Employment Policy Convention 2. Abolition of Forced Labour Conventi...
Open questionWhich of the following statements with regard to the persons with disabilities in India is/are correct ? 1. The Rights of Persons with Disabilities Act, an ...
Open questionWhich of the following international conventions have **not** been ratified by India? 1. Employment Policy Convention 2. Abolition of Forced Labour Conventi...
Open questionGovernment Orders Removal of Unauthorised E-Rickshaw Battery Management Apps from App Stores to Protect Consumers
22 Jul 2026 · The CPA 2019 is a landmark legislation that expanded consumer rights to include e-commerce, established the CCPA for enforcement, introduced product liability, and streamlined dispute resolution, replacing the 1986 Act.
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Consumer Protection Act, 2019
UPSC has asked 8 linked questions on Consumer Protection Act, 2019 in Mains. Write an answer to one — and get it evaluated.
